
Mobile Tech Support Professional
20 hours ago
This is a full-time on-site role for a Support Engineer, based in Vapi.
The Support Engineer will be responsible for providing technical support and troubleshooting assistance to clients and users. Daily tasks include diagnosing and resolving issues related to software and hardware, providing timely and effective solutions, and ensuring high levels of customer satisfaction.
They will also be tasked with maintaining and updating technical documentation, collaborating with other teams to resolve issues, and providing feedback to improve product performance.
Key Responsibilities:- Technical Support and Troubleshooting skills
- Knowledge of Software and Hardware systems
- Proficiency in diagnosing and resolving technical issues
- Strong communication and interpersonal skills
- Ability to maintain and update technical documentation
- Experience in collaboration and feedback provision
- Bachelor's degree in Computer Science, Information Technology, or related field
- Experience in the mobile technology industry is a plus
Since its establishment, this leading technology provider has grown to become a trusted specialist in digital advertising campaigns and user acquisition for mobile payments, VAS, and DCB.
The company concentrates on social media traffic for VAS within mobile apps monetization SDK and social media platforms in Tier 1 and Tier 2 countries across MENA and Europe.
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