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Sales Conversation Analyst
3 weeks ago
About the Role
We are seeking a dedicated professional to join our team as a Quality Assurance Specialist. This is an excellent opportunity for someone who wants to make a meaningful contribution to the success of our company.
Job Summary
The ideal candidate will be responsible for evaluating recorded sales calls to ensure quality standards are met, identifying areas for improvement, and providing constructive feedback to the training team.
Main Responsibilities:
- Evaluate recorded sales calls to assess compliance with quality standards.
- Conduct thorough analysis to identify strengths and weaknesses in sales conversations.
- Prepare detailed reports highlighting key findings and recommendations.
- Collaborate with trainers to develop solutions for skill gaps and implement process improvements.
- Monitor the impact of feedback implementation and adjust evaluation criteria as necessary.
Requirements:
- 1-3 years of experience in quality assurance, call auditing, or training support.
- Strong analytical, reporting, and communication skills.
- Ability to provide constructive feedback and suggest practical solutions.
- Excellent interpersonal skills and a hunger to learn and grow.
About Us
We are a dynamic company committed to excellence in customer service and employee development. Our team is passionate about creating unforgettable experiences for our clients, and we are looking for talented individuals to join us on this journey.
