
Ecosystem Operations Analyst
4 days ago
We are seeking a forward-thinking, enthusiastic, and experienced professional to join our Ecosystem Operations team as an Analyst.
Your Career PathYou will be responsible for supporting both internal teams and external partners by responding to and managing inbound requests and inquiries relating to the Nextwave partner program.
- Provide operational support to our NextWave partner program, particularly by responding to inbound requests from channel partners and internal stakeholders. Examples of such requests include:
- Granting, validating, and troubleshooting access to the partner portal
- Ensuring accurate data on partner program compliance
- Exception handling in deal registration processes
- Data updates and troubleshooting in Partner Locator (SFDC based tool)
- Partner applications and onboarding
- Act as liaison between the Global Ecosystem Operations team and cross-functional teams such as Finance, Sales Ops, Data Governance, and IT.
- Lead and support the implementation of business process improvements.
- Develop strong partnerships with key stakeholders at all levels in the organization to ensure alignment and effectiveness.
- Assist with tool maintenance and data clean-up projects (SFDC hygiene, etc.)
- Document business processes and procedures on an ongoing basis.
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