Technical Solutions Consultant
1 week ago
Job Overview
At Play'n GO, we are seeking a skilled Technical Account Manager to join our team. As a key member of our organization, you will be responsible for developing and managing the direction of integrations and technical account projects by interacting with customers and understanding their needs.
Key Responsibilities
- Develop and manage technical account projects by interacting with customers and understanding their needs.
- Assist clients with their queries, troubleshoot issues, and guide them through the integration and game launch process.
- Attend calls and meetings as required according to the client's needs.
- Consult and coordinate with operational, compliance, development, and product personnel to clarify intent, identify matters, and suggest a course for the client and the product.
- Develop, plan, define, and manage the scope of projects until completion.
- Uphold the quality of the process in question such that it meets or exceeds various quality parameters set.
- Work closely with sales and account management teams to win new business and increase sales to existing customers.
- Maintain continuous communication with team members.
- Contribute to team repository, internal documentation, test cases, external documentation, and education.
Requirements
- Experience in administration and coordination of projects and tasks.
- Customer service orientation.
- At least 3 years' experience in integration and technical project management.
- Good understanding of technology behind APIs.
- Understanding API testing together with analyzing technical requirements and issues.
- Knowledge of tools like Jira, OpenSearch, and POSTMAN.
- Basic knowledge about development and release cycles.
- Communicative, structured, analytical, and organized.
- Driven, determined, and able to take initiative.
- Fluent in spoken and written English.
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