Technical Security Solutions Specialist

5 days ago

Mumbai, Maharashtra, India Infotree Global Solutions Full time
Critical Security Solutions Expert

As a key member of our SASE team at Infotree Global Solutions, you will play a pivotal role in helping our customers build strong security defenses. Your responsibilities will include acting as the primary technical contact, fostering close relationships with customers to ensure seamless security integrations.

Key aspects of this role include providing guidance on adoption, accelerating integrations with new cloud security products, and offering real-time support and strategy. You will be someone who excels in solving critical problems in challenging environments, working closely with CISOs, Security Architects, Customer Success Managers, and Development Operations teams within mid-to-large enterprises to implement best-in-class cloud security solutions.

As the frontline defense against the world's most pressing cybersecurity challenges, you will be instrumental in ensuring customers achieve their business and security objectives by rapidly implementing and operationalizing our SASE solutions.

Key Performance Metrics:

  • CSAT
  • Reneal rate
  • Upsell / Cross-sell lead identification
  • Reference-ability
  • Reneal likelihood
  • Adoption
  • Consumption
  • Custoemr Engagement

Requirements:

  • BS/MS in Computer Science, Electrical Engineering, Computer Engineering or a related technical field
  • Minimum 5 years relevant work experience in pre-sales, post-sales, technical support, consulting or similar roles
  • In-depth understanding of networking and security concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, traffic generators, etc.
  • Understanding SASE architecture and value proposition
  • Enterprise-level designing/troubleshooting experience in Routing Protocols (BGP / OSPF / EIGRP)
  • Expertise with Remote Access VPN solutions, IPSEC, PKI SSL, TCP/IP, Authentication Protocols (SAML, SSO, LDAP, RADIUS, etc.)
  • Knowledge of Linux (including BASH and Python scripting)
  • Proven track record of managing customer escalations, balancing customer expectations and negotiating successful resolutions
  • Strong consulting and project management skills
  • Ability to clearly articulate technical issues to both technical and non-technical audiences, executives and explain their impact on business both internal and external to the organization
  • Ability to multi-task and work in a fast-paced environment
  • Availability to provide after-hours deliverables on a scheduled / non-scheduled basis

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