Passenger Experience Specialist

1 week ago

Thāne, Maharashtra, India beBeeCustomerSupport Full time ₹ 40,00,000 - ₹ 90,00,000

As a Passenger Support professional, you will be responsible for providing exceptional support to passengers on a 24X7 basis.

Key Responsibilities:
  • Provide timely and effective support to passengers through various channels such as phone, email, and chat.
  • Resolve passenger queries and concerns in a professional and courteous manner.
  • Work closely with internal teams to resolve disruptions and ensure seamless passenger experience.

Requirements:

Essential Skills:
  • Well-versed in Amadeus suite ARD Web, Altea CM, and Altea Inventory & Availability.
  • Reservations and ticketing experience with knowledge of seating, codeshare handling, disruption handling, and fare filing.

We are seeking candidates who possess excellent communication and problem-solving skills, along with a passion for delivering exceptional customer service.

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