Airport Guest Experience Manager

7 hours ago

Thāne, Maharashtra, India beBeeExecutive Full time ₹ 80,00,000 - ₹ 1,20,00,000
Executive Guest Relations

Purpose/Objective:

This role oversees guest relations, ensuring a seamless and exceptional experience for visitors. Key responsibilities include coordinating arrival and departure activities, disseminating information, and improving service delivery.

Guest Facilitation:

  • Coordinate arrival and departure activities for VIPs and CIPs.
  • Ensure seamless movement and logistics, including transportation arrangements and security protocols.

Information Dissemination and Guidance:

  • Oversee guest movements through the airport, collaborating with internal teams for smooth operations.
  • Assist guests by providing directions and answering queries related to services and facilities.

Continuous Improvement:

  • Actively participate in initiatives aimed at improving service delivery and guest relations.
  • Gather guest feedback to identify areas for improvement and share insights with management for service enhancement.

Crisis Management:

  • Assist in managing guest-related incidents during crises by providing clear, calm information and directions to guests.
  • Follow established protocols to ensure guest safety and escalate critical issues to supervisors promptly.

Smoothers Passenger Movement:

  • Manage the flow of passengers during peak times, special events, and interconnecting flights.
  • Coordinate with airport security and other departments to facilitate efficient and secure passenger movement.

Data Reporting and Generation:

  • Ensure timely and accurate collection, analysis, and reporting of guest feedback and service performance data.
  • Prepare detailed reports highlighting trends, areas for improvement, and key performance metrics, presenting them to senior management.

Stakeholder Coordination:

  • Liaise with internal departments and external stakeholders to ensure cohesive and efficient service delivery.

About Us:
Our organisation is diversified with a pan-India presence, offering world-class infrastructure development and operational practices benchmarked globally.

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