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Airport Support Specialist
3 weeks ago
Job Summary:
">The Airport Ground Staff will be responsible for assisting passengers with check-in procedures, baggage handling, and boarding. They will also provide information about flight schedules, delays, and airport services, ensure compliance with safety regulations, and manage passenger inquiries and complaints.
">Main Responsibilities:
">- Assist passengers with check-in procedures">
- Handle baggage and boarding procedures">
- Provide information about flight schedules, delays, and airport services">
- Ensure compliance with safety regulations">
- Manage passenger inquiries and complaints">
- Work effectively in a fast-paced environment and handle stress efficiently">
- Flexibility to work in shifts, including nights, weekends, and holidays">
Necessary Skills and Qualifications:
">- Excellent customer service and interpersonal skills">
- Knowledge of airline operations and procedures">
- Proficient in handling passenger data and managing check-in systems">
- Strong problem-solving and conflict resolution skills">
- Effective communication skills in English and local languages">
- Basic IT and computer skills">
- High school diploma or equivalent required, Bachelor's degree preferred">
Prior Experience is Advantageous:
">- Prior experience in airport operations or customer service">