IT Support Specialist

2 days ago

Thāne, Maharashtra, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000

Job Opportunity

We are seeking a highly skilled IT Support Specialist to join our organization. The ideal candidate will serve as the primary point of contact for all IT-related issues and requests.

Key Responsibilities:

  • Provide initial technical support to end-users, troubleshooting basic technical problems and escalating complex issues to higher-level support teams.
  • Log, categorize, and prioritize all incoming IT support tickets in the ticketing system.
  • Maintain accurate and up-to-date documentation of IT procedures and solutions.
  • Educate users on common IT issues and best practices.

Required Skills and Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
  • 2+ years of experience in an IT service desk role with strong understanding of Mac Systems, Windows systems, Google Administration, and common business applications.
  • Basic knowledge of network fundamentals (TCP/IP, DNS, VPN) and excellent communication and interpersonal skills.

Preferred Qualifications:

  • ITIL Foundation certification and experience with ITSM tools such as ServiceNow or Jira Service Management.
  • Familiarity with remote support tools and ability to work independently and as part of a team.

About This Role

This is an exciting opportunity to work in a fast-paced IT environment and contribute to the success of our organization. If you are a motivated and customer-focused individual with a passion for IT, we encourage you to apply.

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