Executive Guest Experience Manager

1 day ago

Thāne, Maharashtra, India beBeeHospitality Full time ₹ 9,00,000 - ₹ 13,50,000
Job Title: Guest Relations Executive

About this role:

We are looking for a skilled and friendly Guest Relations Executive to join our team.

Key Responsibilities:

  • Guest Services: Greet and welcome guests with a pleasant demeanor, providing excellent customer service throughout their stay.
  • Front Desk Operations: Manage check-ins and check-outs efficiently, ensuring accurate completion of all necessary documentation.
  • Communication: Handle phone calls, messages, and inquiries, redirecting them to relevant departments when necessary.
  • Administrative Support: Maintain and organize files, records, and documents, updating them as needed. Create and manage spreadsheets for reporting and operational needs.
  • Property Management Support: Conduct inventory checks and maintain records, assist in procurement of monthly supplies, and step in as property in-charge during absence of property manager.
  • Food and Beverage Assistance: Support service of food and beverages to ensure guest satisfaction.
  • Bookkeeping Assistance: Issue invoices and assist in basic bookkeeping tasks.

Qualifications:

  • A minimum of 6 months of industrial training or relevant experience in hospitality.
  • A pleasant personality and excellent verbal and written communication skills.
  • Final-year student or graduate from a Hotel Management program is preferred.
  • Flexibility and enthusiasm for traveling across South and West India.

What We Offer:

  • Competitive salary.
  • Performance-linked incentives of up to 35% of gross salary.
  • Complimentary accommodation and meals provided by the company.
  • The opportunity to work at multiple PAN India locations.

If you are passionate about hospitality, have a positive attitude, and love meeting new people, we encourage you to apply for this exciting opportunity.

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