Customer Experience Specialist

3 days ago


Thāne, Maharashtra, India beBeeExperience Full time ₹ 10,00,000 - ₹ 15,00,000

We are seeking a skilled Customer Experience Specialist to deliver exceptional service to our passengers. This role involves working in a dynamic environment, ensuring seamless passenger experiences through effective collaboration with internal stakeholders.

Key Responsibilities:
  • Provide outstanding customer support via various channels
  • Assist passengers with travel-related queries, resolve issues efficiently, and escalate concerns when necessary
  • Maintain accurate records and data entry

The successful candidate will have:

  • A minimum of 15 years of regular education
  • Proficiency in Amadeus suite – ARD Web, Altea CM, Altea Inventory & Availability
  • Experience in reservations and ticketing, including seating and codeshare handling
  • Disruption handling skills
  • Fare filing knowledge (a plus)
Essential Skills:
  • Critical thinking
  • Problem-solving
  • Time management

This is a rotational shift role that requires flexibility. If you possess strong communication skills and a passion for delivering exceptional customer experiences, we encourage you to apply.



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