Banquet Operations Manager

4 weeks ago


Mumbai, Maharashtra, India AccorHotel Full time

Job Title: Banquet Manager

Job Summary:

We are seeking a highly skilled and experienced Banquet Manager to join our team at AccorHotel. The successful candidate will be responsible for overseeing the planning and execution of banquets, ensuring that all events are executed to the highest standard and that our guests receive exceptional service.

Key Responsibilities:

People Management:

  • Lead and motivate a team of banquet staff to ensure that they are well-trained and equipped to provide exceptional service to our guests.
  • Establish and maintain seamless coordination and cooperation with all departments to ensure maximum cooperation, productivity, morale, and guest service.
  • Motivate and develop the team to ensure smooth functioning of the department and promote teamwork.
  • Ensure that the team is well-informed of departmental objectives and policies.
  • Work with internal/external representatives from different departments for executing the banquets.

Financial Management:

  • Prepare departmental annual budget and ensure to control and monitor departmental expenditures.
  • Maintain and update corporate database entering delegate bookings to ensure delegate information/records are kept up to date and accurate for future events.
  • Identify optimal cost-effective use of resources and educate the team on the same.

Operational Management:

  • Run an efficient banquet operation with well-trained and attentive staff to provide and ensure high-level guest satisfaction in dining and beverages consumption.
  • Ensure that company policies and standards for Banquet Operations are implemented and closely monitored.
  • To ensure a prompt courteous response and follow-up on all enquiries.
  • Ensure that all booking details and requirements are catered to as per the standards.
  • Ensure that duty rosters are adhered to and making certain that an adequate number of the team will be on duty.
  • To ensure that the service of food and drink is courteous and professional.
  • To prepare and submit in the required format all information necessary for budgeting purposes.
  • Responsible for smooth efficient cost-effective operation of all Banquet food service functions.

Managerial Qualities:

  • Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality followed by honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness.
  • Ability to accept responsibility.
  • Self-confidence, motivation, drive, and tenacity.
  • Ability to enhance organizational performance.
  • Ability to clearly delegate tasks and responsibilities.
  • Ability to think strategically, inductively, and creatively.
  • And the propensity to recognize and acknowledge other people's ideas.

Hygiene/Personal Safety/Environment:

  • Ensure that the workplace and storage areas remain clean and tidy and the safety of consumable goods by always respecting HACCP regulations.
  • Respects the instructions and safety guidelines for the equipment (s)he uses.
  • Applies the hotel's security regulations (in case of fire, etc).
  • Applies the ISO 14001 quality certification requirements that impact his/her role.
  • Respects the hotel's commitments to the Environment Charter (saving energy, recycling, sorting waste, etc) and meets ISO 14001 environmental commitments as applicable to the role if the hotel is involved in the programme.

Remote Work: No

Employment Type: Full-time



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