Pioneering Customer Advocate

5 days ago

Bengaluru, Karnataka, India beBeeExperience Full time ₹ 10,00,000 - ₹ 14,00,000
Customer Experience Specialist

Job Description:

Our team is seeking an experienced Customer Experience Specialist to drive customer success and deliver tailored solutions. This role requires a high level of ownership, resourcefulness, and leadership skills.

Key Responsibilities:

  • Design and deliver customized solutions using Agrocrete and BINDRTM.
  • Oversee on-site implementation and ensure adherence to speed and quality benchmarks.
  • Develop and refine Standard Operating Procedures (SOPs) for product applications.
  • Establish scalable systems for delivery and execution across multiple regions.
  • Serve as the voice of the customer within our organization.
  • Build strong relationships with customer teams and decision-makers.
  • Identify upsell and cross-sell opportunities.

Requirements:

  • Education: Bachelor's in Civil Engineering or Architecture.
  • Experience: 3-6 years as Site Civil Engineer or Project/Site Architect.
  • Mindset & Skills:
  • Operates with a founder's mentality - ownership, resourcefulness, and bias for action.
  • Inquisitive, innovative, and able to design new approaches under uncertainty.
  • Strong leadership skills and ability to rally teams at all levels.
  • A people person who builds relationships with clients, contractors, and internal teams.

Benefits:

  • Equity and ownership opportunities.
  • Be part of a pioneering team working on climate-positive construction solutions.
  • Leadership role with direct impact on company growth and development.
  • Exposure to top real estate developers, architects, and sustainability leaders in India and beyond.

Application Process:

Send your CV and a note on how you've led projects or initiatives as if they were your own company to the specified email address.

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