Strategic Account Manager

6 days ago


Mumbai, Maharashtra, India Vodafone Idea Limited Full time
About Vodafone Idea Limited

Vodafone Idea Limited is a leading telecom service provider in India, offering pan-India voice and data services across 2G, 3G, and 4G platforms. As a joint venture between the Aditya Birla Group and Vodafone Group, we are committed to delivering delightful customer experiences and contributing to the growth of a 'Digital India'. Our large spectrum portfolio enables us to support the increasing demand for data and voice services, making us a preferred choice for customers.

Job Purpose

The Strategic Solutions Manager will be responsible for engaging with key government and enterprise accounts, providing technical solutions to enhance our win ratio. This role requires a consultative approach to develop deeper understanding of customer telecom and IT strategies, proposing solutions leveraging Vodafone Idea's products and partner-led propositions. The successful candidate will also be responsible for customer engagement for new business development, positioning our products and services to add value to the customer's digital journey.

Key Responsibilities
  1. Customer engagement across defined government and enterprise accounts, with high face-time to understand technical requirements and provide relevant solutions.
  2. Demonstrate a consultative approach to develop deeper understanding of customer telecom and IT strategies, proposing solutions leveraging Vodafone Idea's products and partner-led propositions.
  3. Customer engagement for new business development, engaging CXO's, relevant buying centers, and decision-makers to position our products and services to add value to the customer's digital journey.
  4. New product penetration: be the early ambassadors and champions for new products, developing POCs, use cases, increasing market adoption, and achieving scale.
  5. First-time right design: ensure adherence to Vodafone Idea's solution governance process for all large opportunities from identified accounts, maintaining the right balance between incremental revenue and operating costs.
  6. RFP/Tender technical support: ensure timely response to all qualified RFPs and tenders from a solution perspective, ensuring bid submission and differentiating us against competition.
  7. Supporting business for generating/managing new business in non-mobility, approximately Rs. 5 crores for the year.
Requirements
  • Hands-on technology and implementation exposure to transmission technologies like DWDM, SDH, Ethernet, IP/MPLS, SIP, collaboration, IoT, security, etc.
  • Good understanding of data center, cloud, IT integration, and managed services.
  • Good understanding of enterprise customer requirements and unique skills to build solutions using core technologies.
  • Good techno-commercial and market experience.
  • Customer interaction and engagement with CXO levels, different buying centers, and decision-makers in an organization.
  • Ability to learn new things faster and articulate with good presentation and documentation skills.
Qualifications
  • 8-10 years of experience in telecom technology domain.
  • Engineering graduate/postgraduate/preferable MBA.
  • Technology certifications from leading OEMs like Cisco/Juniper/Nokia/Oracle/Azure/Amazon/CCNA/CCNP/CCDA/CCDP, etc.


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