Strategic Account Manager

1 month ago

Mumbai, Maharashtra, India Social Beat Full time
Job Description:

We are seeking a highly skilled Strategic Account Manager to join our team at Social Beat. As a key member of our client servicing team, you will play a crucial role in managing and nurturing client relationships, overseeing project execution, and driving strategic initiatives.

Key Responsibilities:

  • Client Servicing/Relationships:
    • Develop and maintain strong relationships with clients, ensuring their needs are met and their business objectives are achieved.
    • Act as the primary point of contact for clients, addressing their needs and managing expectations.
    • Align services with clients' business objectives and regularly communicate updates and feedback.
    • Ensure client satisfaction, revenue growth, and client retention.
  • Project/Account Management:
    • Oversee the execution of projects from initiation to completion, ensuring timely delivery and high-quality results.
    • Develop project timelines, allocate resources effectively, and monitor progress to ensure successful project outcomes.
    • Review presentations, reports, and creative assets for accuracy and quality, providing feedback and guidance to team members.
    • Implement standards and processes to maintain consistent quality and efficiency.
    • Track revenue and goals, ensuring alignment with client and company objectives.
    • Identify upsell and cross-sell opportunities to maximize client value and deepen share of wallet.
    • Explore ways to leverage technology to enhance client experiences and streamline operations.
  • Strategy and Ideation/Brainstorming:
    • Develop strategic plans to meet clients' objectives, analyzing market trends and competitor activities to inform strategic decisions.
    • Collaborate with the strategy team to develop tailored strategies and evaluate their effectiveness.
    • Generate creative ideas and solutions to address client needs, ensuring ideations align with client objectives and brand identity.
  • Overall Knowledge of Digital & Social Beat Offerings:
    • Possess a strong understanding of Social Beat's products and services, including Meta, Google Analytics, Content, SEO, Marketplace, Influencer Marketing, and Marketing Automation.
    • Acquire expertise in various tools and platforms, staying up-to-date with industry trends and best practices.
  • Industry Trends, Market Analysis:
    • Conduct research to identify industry trends and market opportunities, analyzing data and market reports to assess competitive landscapes.
    • Provide insights and recommendations based on market analysis, adapting strategies to capitalize on emerging trends and opportunities.

What We're Looking For:

  • Exhibit adaptability, inclusivity, sincerity, curiosity, entrepreneurial spirit, and teamwork.
  • Blend creative and data-driven mindsets, with a passion for quantifiable marketing outcomes.
  • Maintain a positive attitude and curiosity towards digital marketing, grasping concepts quickly and making sound judgments.
  • Lead and mentor a team, inspiring all levels of staff and developing talent.
  • Create a collaborative and outcomes-driven environment, managing multiple projects and clients.
  • Display insightful business sense and interest in adtech & martech for value creation, adapting to dynamic environments.
  • Be a proactive and organized go-getter, taking initiative and thinking ahead.

Qualifications:

  • Bachelor's degree in Business, Marketing, or a related field.
  • 4+ years of experience in account management, client servicing, or a related role.
  • Proficiency in digital platforms and mediums, including Google, Meta, YouTube, Affiliates, and other platforms.
  • Proven experience in managing and growing client relationships.
  • Strong project management skills with the ability to manage multiple projects simultaneously.
  • Excellent communication and interpersonal skills.
  • Strategic thinker with the ability to analyze market trends and make data-driven decisions.
  • Experience in leading and mentoring a team.

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