Operational Excellence Lead

1 day ago

Jaipur, Rajasthan, India beBeeLeadership Full time ₹ 1,04,000 - ₹ 1,30,878

A pivotal leadership role, driving business growth through effective team management and collaboration.

Key Responsibilities:
  • Establish a positive team environment by promoting open communication and mutual support.
  • Define clear objectives aligned with customer service and sales goals, ensuring seamless workflow execution.
  • Assign daily tasks and oversee the operational efficiency of the customer service and sales team.
  • Provide guidance and support to resolve internal and external issues in a timely manner.
  • Monitor performance metrics such as response time, customer satisfaction, and resolution rate.
  • Deliver regular feedback and coaching to enhance team and individual performance.
  • Assume a key escalation point for customer or internal matters and address conflicts promptly.
  • Recognize and celebrate achievements to foster morale and motivation.
  • Identify skill gaps and develop targeted training initiatives.
  • Promote continuous improvement by encouraging innovative ideas from team members.
Required Skills & Qualifications:

To excel in this position, you will need exceptional leadership skills, excellent communication abilities, and a keen understanding of customer service principles.

Benefits:

By joining our organization, you will gain valuable experience, develop your leadership skills, and be part of a dynamic team that strives for excellence.

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