Operational Excellence Expert

2 days ago

Jaipur, Rajasthan, India beBeeOperations Full time US$ 1,20,000 - US$ 1,70,000
Cloud Operations Specialist

The ideal candidate will be responsible for developing, implementing and maintaining automation procedures, scripts, and infrastructure to support SaaS operations.

  • Provide technical expertise to the Production Operations teams when needed.
  • Help implement goals and deliverables determined by Leadership.
  • Ensure smooth operation of SaaS products.
  • Take complete ownership of customer implementations, including SLAs and SLOs.
  • Automate critical processes in Cloud Operations, such as Change Control, Monitoring & Alerting.
  • Drive critical processes in SaaS Operations, including Change Control, Problem & Incident Management, and Reporting.
  • Coordinate focus groups across all teams on process improvements and technical enhancements.
  • Contribute to process improvements and technical enhancements that lead to increased stability and reliability.
  • Support continuous improvement in SaaS Operations by developing platform services and tooling.
  • Improve automation of provisioning, deployment, monitoring, alerting, and escalation.
  • Support secure operations by implementing best-in-class security recommendations.
  • Carry out ongoing Production Ops activities with precision and quality.
  • Define, build, and deliver a high-quality SaaS Platform for Work.
  • Represent Cloud Operations in InfoSec meetings and develop secure procedures.
  • Help obtain and maintain various certifications.
  • Manage operations and operational issues.
  • Establish a culture of high performance, ownership, delivery focus, and continuous improvement.
  • Implement and carry out procedures and policies to ensure high-quality SaaS operations.
  • Act as an internal contact for platform services issues.
  • Work with cross-functional departments, including Sales, Professional Service, Customer Support, Engineering, and QA.

Requirements:
  • Experience in implementing, managing, and decommissioning complex cloud-based information system components securely.
  • Ability to coordinate cross-functional teams to address product issues successfully.
  • Strong understanding of building, scaling, and managing complex multi-product/service environments.
  • Lean automated scalable support structures versus labor-intensive environments.
  • Innovation mindset, analytical skills, excellent oral and written communication skills, and experience communicating project/program objectives effectively.
  • Customer service attitude and leadership skills to resolve difficult customer situations.

Desired Experience: Working with cross-functional teams in a customer service environment, mentoring, and training team members.

Education:

Bachelor's degree, preferably in Computer Science, Electrical Engineering, Physics, Math, or any related discipline.

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