Management Executive
2 weeks ago
As a key member of our team, the successful Club Manager will be responsible for overseeing the day-to-day operations of the club. This includes coordinating and executing events, workshops, and speaker sessions, as well as developing an annual activity calendar.
">Key Responsibilities:">- Coordinate and oversee the execution of club events, workshops, speaker sessions, and client visits
- Develop an annual activity calendar and track progress
- Act as the point of contact between the club, property owners, external partners, vendors, and members
- Properly delegate, monitor, and evaluate specifically assigned responsibilities of team
- Ensure all staff consistently comply with the uniform policy by always wearing the designated attire while on duty
- Responsible for managing disciplinary actions involving all Club level employees
- Assist in managing club budgets, sponsorships, and resource allocation for events
- Coordinate with management for any necessary approvals or procurement
- Consistently deliver a high standard of customer service by creating a welcoming, supportive environment for all members
- Promptly and professionally address concerns, complaints, or suggestions, turning potential issues into opportunities to strengthen member relationships and improve club services
- Foster a culture of attentiveness and responsiveness among staff to ensure every member's interaction reflects the club's values and commitment to excellence
- Ensures the fitness club operates in full compliance with local, state, and industry health regulations, including sanitation standards, emergency protocols, and staff certification
- Implements and monitors safety procedures across all areas—workout zones, locker rooms, and group class studios—to minimize risk and protect members and staff
- Oversee maintenance needs and coordinates with staff training in CPR/First Aid, and ensure readiness for any emergency situation, fostering a secure and professional environment at all times
- Strategically plan, coordinate, and oversee a variety of engaging fitness programs, wellness challenges, workshops, and social events that cater to diverse member interests and goals
- Collaborate closely with instructors, personal trainers, and wellness professionals to design and implement innovative offerings that enhance the member experience, boost participation, and support overall club engagement
- Monitor attendance and feedback to refine programming, ensuring events remain fresh, impactful, and aligned with the club's vision and member expectations
- Maintain documentation of all club activities for audit, continuity, and institutional reporting
- Provide regular updates to the club president, coordinator of the property, managing committee, and management
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