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Customer Service Ambassador

1 month ago

Gurgaon, Haryana, India 32nd Full time
About 32nd

32nd is a legacy real estate company with a focus on commercial, co-working, hospitality, and luxury retail spaces across India. We are committed to building a more equitable and inclusive future for all.

We are innovators, discovering and incubating emerging brands with high-end offerings and introducing disruptive cutting-edge experiential technology. Our luxury residences have global appeal and we partner with the world's leading brands and tastemakers.

As a Customer Support Representative, you will be responsible for managing customer interactions and ensuring a positive experience for all customers. You will be the first point of contact for our customers, providing timely and effective support.

This role requires strong communication skills, problem-solving abilities, and a passion for customer satisfaction. You will be stationed at our May I Help You Desk and assist with inquiries, offer information, and resolve any immediate concerns to ensure a seamless and positive experience.

Key Responsibilities

Respond to inquiries, providing accurate information regarding services, directions, and policies.
Assist visitors with locating restaurants and event venues within the facility.
Handle and resolve customer complaints or escalate issues to the appropriate department when necessary.
Maintain daily logs of interactions and report any issues or suggestions to the supervisor.
Ensure customer feedback is properly documented and relayed to the management team.

What We're Looking For

A customer-first mindset with empathetic and positive attitude.
Excellent verbal and written communication skills.
High-ownership approach towards challenges in a fast-paced environment.
Ability to handle high-pressure situations and manage multiple tasks simultaneously.
Good interpersonal skills and the ability to work well in a team.

Equal Employment Opportunities

32nd is committed to equal employment opportunities regardless of race, colour, national origin, gender, sexual orientation, age, religion, and veteran status. We embrace diversity as a strength and our hiring and promotion decisions are based solely on qualifications and merit.