Technical Support Representative Mumbai Role
3 weeks ago
We're looking for a talented and passionate individual to join our team as a Chat Technical Support Representative in Mumbai, Maharashtra. As part of TTEC's award-winning employment experience, you'll be the spark that brightens days and ignites your career.
As a key member of our team, you'll be responsible for resolving customer technical requests or issues via chat services, including chat, text, email, social media, direct messaging, and other nonverbal platforms. You'll bring your passion and love for technology to provide exceptional customer experiences.
What You'll Be Doing
- Answer incoming communications from customers and connect with them using written communication only.
- Bring your technical expertise to troubleshoot and resolve customer issues efficiently.
Requirements
- 1 year or more of technical support and troubleshooting experience.
- Excellent written communication skills, including grammar and spelling.
- Computer experience.
Benefits
- Competitive base wage starting at ₹30,000 per month, plus performance bonus opportunities.
- Relocation assistance available for residents of other parts of India.
- A healthy benefits package based on your position, which may include PTO, tuition reimbursement, health and wellness incentives.
About Your Role
You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team. With TTEC's commitment to employee growth and development, you'll have access to training, coaching, and 1000s of free courses to support your career growth.
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