IT Support Engineer

3 weeks ago


Mumbai, Maharashtra, India Equirus Full time

About the Role:

We are seeking a highly skilled IT Support Engineer to join our team in Mumbai.

Job Description:

  • Provide technical support for desktop systems, laptops, and peripherals via phone calls, email, and in-person.
  • Troubleshoot and resolve hardware and software issues.
  • Install, configure, and maintain desktop systems, laptops, and peripherals.
  • Administer Office 365, including Intune, Security, and MDM.
  • Automate routine support activities.
  • Perform routine maintenance, such as updating software and drivers.
  • Collaborate with intra-IT teams to resolve technical issues.
  • Document incident resolutions and maintain accurate records.
  • Stay up-to-date with industry developments and emerging technologies.
  • Coordinate with vendors for asset procurement.
  • Communicate effectively with customer service of various vendors to resolve hardware issues in assets if any.
  • Develop knowledge base articles and build a knowledge repository for IT-related processes and issues within the organization.
  • Conduct proactive checks of IT security standards being followed by employees.

Requirements and Qualifications:

  • 2+ years of experience in IT Administration Support or a related field.
  • Graduate in any field.
  • Strong knowledge of Windows operating systems and Microsoft Office 365.
  • Familiarity with BIOS management, network protocols, Firewall, and IT Infrastructure.
  • Knowledge of ZOHO software and ticketing systems.
  • Awareness of implementation of security controls with respect to ISO 270001.
  • Experience in managing firewalls and VPN.

Salary:

Expected salary range: ₹800,000 - ₹1,200,000 per annum (approximately $10,500 - $16,200 USD) depending on qualifications and experience.

Location:

Mumbai, India.

Benefits:

  • Opportunity to work with a leading financial services company.
  • Competitive salary and benefits package.
  • Professional development opportunities.
  • Collaborative and dynamic work environment.


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