IT Support Engineer
3 weeks ago
About the Role:
We are seeking a highly skilled IT Support Engineer to join our team in Mumbai.
Job Description:
- Provide technical support for desktop systems, laptops, and peripherals via phone calls, email, and in-person.
- Troubleshoot and resolve hardware and software issues.
- Install, configure, and maintain desktop systems, laptops, and peripherals.
- Administer Office 365, including Intune, Security, and MDM.
- Automate routine support activities.
- Perform routine maintenance, such as updating software and drivers.
- Collaborate with intra-IT teams to resolve technical issues.
- Document incident resolutions and maintain accurate records.
- Stay up-to-date with industry developments and emerging technologies.
- Coordinate with vendors for asset procurement.
- Communicate effectively with customer service of various vendors to resolve hardware issues in assets if any.
- Develop knowledge base articles and build a knowledge repository for IT-related processes and issues within the organization.
- Conduct proactive checks of IT security standards being followed by employees.
Requirements and Qualifications:
- 2+ years of experience in IT Administration Support or a related field.
- Graduate in any field.
- Strong knowledge of Windows operating systems and Microsoft Office 365.
- Familiarity with BIOS management, network protocols, Firewall, and IT Infrastructure.
- Knowledge of ZOHO software and ticketing systems.
- Awareness of implementation of security controls with respect to ISO 270001.
- Experience in managing firewalls and VPN.
Salary:
Expected salary range: ₹800,000 - ₹1,200,000 per annum (approximately $10,500 - $16,200 USD) depending on qualifications and experience.
Location:
Mumbai, India.
Benefits:
- Opportunity to work with a leading financial services company.
- Competitive salary and benefits package.
- Professional development opportunities.
- Collaborative and dynamic work environment.
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