Expert Desktop Support Engineer
2 weeks ago
Job Title: Expert Desktop Support Engineer
About Gray Matrix IT Solutions:
We are a leading provider of IT services, offering a full spectrum of solutions including web and mobile application development.
Salary: $80,000 - $110,000 per year
Job Description:
We are seeking an experienced Desktop Support Engineer to provide expert technical support and maintenance for our organization's desktop environments.
The ideal candidate will have a strong background in configuring, troubleshooting, and optimizing desktop systems to ensure high performance and user satisfaction.
Key Responsibilities:
- Hardware Management: Install, configure, and maintain desktop hardware, operating systems, and software.
- Troubleshooting: Troubleshoot and resolve hardware and software issues in a timely manner.
- System Updates: Manage and deploy system updates, patches, and software installations.
- Performance Monitoring: Monitor system performance and implement improvements for efficiency and reliability.
- Inventory Management: Maintain inventory of hardware and software assets.
- User Support: Provide technical support and training to end-users.
- Compliance: Ensure compliance with company IT policies and security protocols.
- Robotics Engineering: Design and develop robotic systems, including hardware and software integration.
- Robotic System Development: Program and test robotic systems to perform specific tasks.
- Training and Support: Provide technical support and training to staff on robotic systems.
- Technological Advancements: Stay up to date with the latest advancements in robotics and automation technologies.
- System Optimization: Troubleshoot and optimize robotic systems to improve performance and reliability.
Requirements:
- Education: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
- Operating Systems: Proficiency in Windows, macOS, and Linux operating systems.
- Technical Tools: Experience with Active Directory, Group Policy, and remote desktop support tools.
- Problem-Solving Skills: Strong problem-solving and diagnostic skills.
- Communication Skills: Excellent communication and customer service abilities.
- Hardware Integration: Experience with hardware integration, sensors, and actuators.
Preferred Qualifications:
- Certification: Certification such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate.
- Virtualization Technologies: Knowledge of virtualization technologies (VMware, Citrix).
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