Expert Desktop Support Engineer

2 weeks ago


Mumbai, Maharashtra, India Gray Matrix IT Solutions Full time

Job Title: Expert Desktop Support Engineer


About Gray Matrix IT Solutions:


We are a leading provider of IT services, offering a full spectrum of solutions including web and mobile application development.


Salary: $80,000 - $110,000 per year


Job Description:


We are seeking an experienced Desktop Support Engineer to provide expert technical support and maintenance for our organization's desktop environments.


The ideal candidate will have a strong background in configuring, troubleshooting, and optimizing desktop systems to ensure high performance and user satisfaction.


Key Responsibilities:



  • Hardware Management: Install, configure, and maintain desktop hardware, operating systems, and software.
  • Troubleshooting: Troubleshoot and resolve hardware and software issues in a timely manner.
  • System Updates: Manage and deploy system updates, patches, and software installations.
  • Performance Monitoring: Monitor system performance and implement improvements for efficiency and reliability.
  • Inventory Management: Maintain inventory of hardware and software assets.
  • User Support: Provide technical support and training to end-users.
  • Compliance: Ensure compliance with company IT policies and security protocols.
  • Robotics Engineering: Design and develop robotic systems, including hardware and software integration.
  • Robotic System Development: Program and test robotic systems to perform specific tasks.
  • Training and Support: Provide technical support and training to staff on robotic systems.
  • Technological Advancements: Stay up to date with the latest advancements in robotics and automation technologies.
  • System Optimization: Troubleshoot and optimize robotic systems to improve performance and reliability.

Requirements:



  • Education: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
  • Operating Systems: Proficiency in Windows, macOS, and Linux operating systems.
  • Technical Tools: Experience with Active Directory, Group Policy, and remote desktop support tools.
  • Problem-Solving Skills: Strong problem-solving and diagnostic skills.
  • Communication Skills: Excellent communication and customer service abilities.
  • Hardware Integration: Experience with hardware integration, sensors, and actuators.

Preferred Qualifications:



  • Certification: Certification such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate.
  • Virtualization Technologies: Knowledge of virtualization technologies (VMware, Citrix).


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