Technical Desktop Support Engineer

3 weeks ago


Mumbai, Maharashtra, India Minitek Systems India Pvt. Ltd. Full time

Job Title: Desktop Support Engineer

Job Description: We are seeking a skilled Desktop Support Engineer to join our team at Minitek Systems India Pvt. Ltd.

Key Responsibilities:

  1. Monitor and maintain IT Helpdesk or Ticket Raising System timely and provide permanent solutions.
  2. Provide support and troubleshooting for Windows, Linux client, and server Operating Systems.
  3. Routine monitoring, logs check, surveillance, cleanup, and maintenance of all devices.
  4. Hardware troubleshooting, part replacements, and analysis for desktop, laptop, and server devices.
  5. Knowledge of printer, scanner, door access, punching clock, all-in-one, and industrial systems.
  6. Mailbox outlook, office365, management, and troubleshooting office pack with good knowledge of excel.
  7. Monitoring all systems logs, space, and server health network connectivity using application.
  8. Maintenance of timely backup of important data and management resources.
  9. Antivirus console, monitoring security patches updating, threat detection, and scanning.
  10. Documentation of projects, MIS reports, maintenance, and ticket raising for vendors.
  11. Assisted in the timely recovery of data lost due to software crash or hardware failure.
  12. Providing quota limit on file server and managing sharing and security access control for files and folders.
  13. Provide patching and upgrades for all servers on a monthly schedule.


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