Desktop Support Specialist
5 days ago
Job Summary:
At EXCIS, we are seeking a skilled Desktop Support Engineer to provide exceptional technical support to our diverse user base. In this role, you will ensure seamless operation of desktop systems and applications, leveraging your expertise in Windows and macOS operating systems, networking concepts, and basic troubleshooting techniques.
Key Responsibilities:
- Respond to and resolve support requests from users via phone, email, or in-person, delivering top-notch service.
- Install, configure, and maintain desktop hardware and software, ensuring high performance and reliability.
- Troubleshoot and resolve technical issues related to operating systems, applications, and network connectivity.
- Provide user training and support for various software applications, empowering users to maximize their productivity.
- Maintain comprehensive documentation of support requests and resolutions in our ticketing system.
- Collaborate with the IT team to implement new technologies and improve existing solutions.
- Ensure compliance with organizational policies and security protocols to protect our systems and data.
Why Choose EXCIS?
As a Desktop Support Engineer at EXCIS, you will have the opportunity to work in a forward-thinking company that invests in its employees' professional growth and development. You will be part of a supportive and dynamic environment that encourages innovation and teamwork, with competitive compensation, comprehensive benefits, and opportunities for career advancement.
Requirements:
Desktop Support
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