Desktop Support Specialist

4 weeks ago


Mumbai, Maharashtra, India Outworks Solutions Private Ltd. Full time

Company Overview


Outworks Solutions Private Ltd. is a 17-year-old company and a leader in IT Staffing, Software Consulting, and IT Infrastructure Managed Services. With a strong global presence, we have headquarters in CA, USA, and international offices across UK, Malaysia, and Hong Kong. In India, we have our corporate office in Noida, along with branch offices in Bangalore, Pune, and Dehradun.


Job Overview


We are seeking a skilled and dedicated Desktop Support Engineer to join our team at Outworks Solutions Private Ltd. As a Desktop Support Engineer, you will be responsible for providing technical support and assistance to users in resolving hardware and software issues. This is a full-time position based in Mumbai, Maharashtra, India.


Responsibilities


• Provide technical support to end-users on various desktop-related issues

• Install, configure, and troubleshoot hardware and software systems

• Diagnose and resolve hardware and software problems

• Collaborate with the IT team to ensure efficient system functionality

• Manage user accounts, permissions, and access rights

• Conduct regular maintenance and updates to desktop systems

• Ensure data security and integrity through regular backups and virus protection

• Provide training and guidance to users on best practices for utilizing desktop systems

• Document and maintain records of technical issues and resolutions


Requirements


• Bachelor's degree in Computer Science or a related field

• 1-3 years of experience in desktop support or a similar role

• Strong knowledge of Windows operating systems

• Experience with hardware and software installation, configuration, and troubleshooting

• Excellent problem-solving and communication skills

• Ability to work effectively in a team-oriented environment

• Attention to detail and strong organizational skills

• Certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) are a plus


Experience working in a fast-paced environment and a proven track record of delivering excellent service to end-users are highly desirable. The ideal candidate will have a strong technical foundation, excellent communication skills, and a customer-centric approach.



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