Expert Desktop Support Specialist

1 month ago


Mumbai, Maharashtra, India Outworks Solutions Private Ltd. Full time

At Outworks Solutions Private Ltd., we are seeking a highly skilled Desktop Support Engineer to join our team. As a Desktop Support Engineer, you will be responsible for troubleshooting and resolving technical issues related to O365, Domain, AD, and other desktop-related problems.

Key Responsibilities:

  • Resolving errors in Host Name change
  • Installation of NW and standalone printers
  • Providing excellent communication skills in English
  • Managing DHCP and DNS
  • Ticket resolution and SLA management
  • Understanding ITSM tools and knowledge of service level agreements
  • Differentiating between MAC Address and IP Address
  • Knowledge of IP Address classes and user of IP address class
  • Distinguishing between Desktop and Laptop

Requirements:

  • Minimum 1 year experience in desktop support
  • Excellent communication skills in English
  • Knowledge of O365, Domain, AD, and other desktop-related technologies
  • Ability to work in a fast-paced environment

We offer:

  • A competitive salary of 15-20K CTC
  • A collaborative and dynamic work environment
  • Opportunities for growth and professional development


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