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IT Support Engineer

1 month ago

Mumbai, Maharashtra, India NTT DATA Full time

About the Role

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We are seeking a highly skilled IT Support Engineer to join our team at NTT DATA. As an IT Support Engineer, you will be responsible for providing exceptional technical support to our clients, ensuring that their IT infrastructure and systems remain operational.

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Key Responsibilities:

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  • Monitor client infrastructure and solutions to identify potential issues before they occur.",
  • Investigate incidents and problems to determine root cause and implement effective resolutions.",
  • Provide telephonic or chat support to clients to ensure timely issue resolution.",
  • Schedule maintenance activity windows for patching and configuration changes.",
  • Follow handover procedures to ensure service continuity during shift changes.",
  • Report and escalate incidents as necessary.",
  • Ensure efficient and comprehensive resolutions of incidents and requests.",
  • Update knowledge articles and create new ones to enhance incident resolution processes.",
  • Identify opportunities for work optimization, including automation and process improvement initiatives.",
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Requirements:

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  • Bachelor's degree in IT/Computing or equivalent qualification (or demonstrated equivalent work experience).",
  • Certifications relevant to services provided (certifications carry additional weightage on candidate qualifications).",
  • Relevant certifications include CCNA, Microsoft Certified, AWS Certified, Veeam Certified, VMware certified, Google Cloud Platform, Oracle Cloud Infrastructure.",
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What We Offer:

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  • A competitive salary range of $60,000 - $80,000 per annum, depending on experience.",
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.",
  • Ongoing training and professional development opportunities to enhance your skills and career growth.",
  • A dynamic and inclusive work environment that values diversity and promotes collaboration.",
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NTT DATA: A Global Leader in Business and Technology Services

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NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

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Equal Opportunity Employer

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NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

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Apply Now

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If you are a motivated and experienced IT Support Engineer looking for a new challenge, please apply today. We look forward to hearing from you