Technical Support Representative: Ignite Your Career with TTEC
4 weeks ago
Be the catalyst for exceptional customer experiences at TTEC. As a Technical Support Representative, you will be part of an award-winning team that brings humanity to business.
Our Mumbai, Maharashtra site offers an exciting opportunity to work onsite and make a meaningful impact on our customers' lives. If you're passionate about technology and helping others, this role is perfect for you.
You will work to resolve customer technical requests or issues via chat services, including chat, text, email, social media, direct messaging, and other nonverbal platforms. Whether it's providing quick answers, consulting on products with empathy, or resolving issues with a smile, you'll be the difference between an average and exceptional customer experience.
During your typical day, you will:
- Stay up-to-date with the latest technology products and help customers navigate them.
- Answer incoming communications from customers promptly and efficiently.
- Connect and resolve issues with customers using written communication only.
To succeed in this role, you will need:
- At least 1 year of technical support and troubleshooting experience.
- Excellent written communication skills, including grammar and spelling.
- Strong computer experience.
We offer an amazing scope for performance bonus opportunities, supportive career development, and a global team of curious lifelong learners guided by our company values. Our benefits package includes PTO, tuition reimbursement, health and wellness incentives, and more. Relocation assistance is available for residents of other parts of India, and we have a competitive base wage starting plus performance bonus opportunities. Join us in our commitment to ensuring you have the skills and support to succeed in your role throughout your career. You'll report to Team Lead and contribute to the success of the customer experience and the overall success of the team.
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