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Customer Experience Specialist
1 month ago
Unlock Your Career Potential
">We are seeking a skilled Customer Experience Specialist to join our team in Mumbai, India. As a key member of our customer service team, you will play a critical role in delivering exceptional customer experiences and driving business growth.
About the Role:
- You will be responsible for handling incoming customer communications, resolving issues promptly and efficiently, and providing timely and effective resolution of customer complaints.
- With a passion for helping others, you will act as the customers' first point of contact, ensuring their experience is delightful and productive.
- You will demonstrate confidence in making quick, accurate decisions, using independent judgment to address unfamiliar customer needs.
What You'll Bring:
- A minimum of 1 year of related customer service experience in banking, financial or account management processes.
- Excellent written and verbal communication skills, including grammar and spelling.
- An inclusive culture and community-minded organization where giving back is encouraged.
- A global team of curious lifelong learners guided by our company values.
- Relocation assistance to Mumbai available.
- Competitive base wage plus performance bonus opportunities.
- A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.
Your Benefits:
- Supportive of your career and professional development.
- An inclusive culture and community-minded organization where giving back is encouraged.
- A global team of curious lifelong learners guided by our company values.
- A monthly CTC between INR 30,000 - 41,000 with additional performance bonus opportunities.
- A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.
About TTEC:
TTEC is an award-winning employment experience provider committed to bringing humanity to business. Our purpose is to deliver exceptional customer experiences and drive business growth through innovative solutions and technology.
