Customer Experience Specialist
3 weeks ago
**Job Summary:**
We are seeking a highly skilled Customer Experience Specialist to join our team at CoinDCX. As a key member of our customer support department, you will be responsible for designing and implementing node-wise chatbot flows, building and managing SOS alert systems, and optimizing workflow assignment logic.
**Key Responsibilities:**
- Design and implement node-wise chatbot flows to ensure seamless user interactions.
- Build and manage SOS alert systems and metric reporting dashboards to track customer and agent performance.
- Understand and optimize workflow assignment logic, rules configurations, and disposition setups.
**Requirements:**
- Strong understanding of chatbot creation, metrics reporting, and CRM workflow management.
- Proven ability to identify issues and proactively implement solutions.
- Experience in collaborating with cross-functional teams for system optimization.
**What We Offer:**
- An estimated salary of $90,000 per year, depending on location and experience.
- A dynamic and supportive work environment.
- Ongoing training and professional development opportunities.
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