Senior Experience Specialist
1 week ago
Aromatan is a pioneering house of fragrance brands, based in Mumbai and dedicated to crafting unique olfactory experiences for individuals worldwide. The company's focus on the global consumer in a digital-first market is complemented by its passion for sustainability and eco-conscious practices in perfumery.
By combining traditional perfumery craftsmanship with innovative product development and marketing strategies, Aromatan shapes the future of fragrance globally.
Job Description: Senior Experience Specialist - Fragrance IndustryThis full-time role at Aromatan Brands Private Limited in Mumbai involves ensuring customer satisfaction, providing exceptional customer support, and delivering outstanding customer service on a daily basis as a Senior Experience Specialist - Fragrance Industry.
The ideal candidate will possess 2-3 years of experience in customer-facing roles at a product company, coupled with strong written English skills.
This position requires:
- Customer Satisfaction, Customer Support, and Customer Service skills
- Analytical Skills and Communication abilities
- Strong problem-solving skills and attention to detail
- Experience in customer-facing roles
- Ability to work collaboratively in a team environment
- Proficiency in CRM software and tools
While previous experience in the fragrance or beauty industry is highly valued, it is not mandatory.
Key qualifications include a Bachelor's degree in Business Administration or a related field.
Expected SalaryWe offer a competitive salary of ₹900,000 per annum, commensurate with experience, to our Senior Experience Specialist - Fragrance Industry.
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