
Lead Customer Engagement Specialist
4 days ago
Customer Relationship Strategist
This role is centered around driving customer engagement and loyalty through proactive interaction.
- Key Responsibilities:
- Build rapport with customers to address concerns, encourage subscription renewals, and resolve outstanding overages.
- Process transactions promptly in response to customer inquiries and provide purchase confirmations.
- Maintain detailed records of interactions and follow-up activities.
- Compile reports on key performance metrics such as conversions and account actions.
Requirements:
- Advanced proficiency in Microsoft Excel software applications.
- Basic knowledge of Microsoft Word.
- Strong analytical skills to track performance data and optimize processes.
- Organized and detail-oriented with the ability to meet deadlines.
- Effective problem-solving abilities.
- Experience in customer service environments.
- Strong communication and negotiation skills.
- Proficiency with CRM systems like Salesforce.
- Experience with Zendesk platforms.
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