Customer Engagement Representative

3 hours ago


Mysore, Karnataka, India beBeeCustomer Full time ₹ 4,00,000 - ₹ 7,50,000
Customer Engagement Representative

We are seeking a proactive and customer-focused professional to handle customer inquiries, resolve issues, process orders from e-commerce platforms, and deliver exceptional post-sales support.

Key Responsibilities:
  • Handle inbound and outbound customer calls in a professional and polite manner.
  • Address customer queries, complaints, and requests promptly.
  • Process and manage customer orders via e-commerce platforms.
  • Track and update order status, shipping details, and returns/refunds where applicable.
  • Coordinate with internal teams for order fulfillment.
  • Maintain records of customer interactions and transactions.
  • Provide feedback to enhance customer service processes.
Requirements:
  • Minimum 1 year of experience in customer engagement/call handling (E-commerce preferred).
  • Familiarity with e-commerce platforms is essential.
  • Excellent verbal and written communication skills (Hindi & English required).
  • Strong problem-solving ability and customer-centric approach.
  • Basic computer knowledge (MS Office, Email, CRM tools).
  • Ability to multitask and handle pressure in a fast-paced environment.
Qualifications:
  • Graduate / Diploma in any discipline.
  • Additional training in customer service is beneficial.


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