Strategic Customer Engagement Manager

10 hours ago

Jamnagar, Gujarat, India beBeeExecutive Full time ₹ 8,00,000 - ₹ 15,00,000

Job Overview:

This role involves managing customer interactions, maintaining accurate records, and ensuring seamless operations across various departments.

Key Responsibilities:
  • Maintain and update records of customer interactions to ensure strong organizational skills
  • Handle customer complaints effectively, applying quick thinking and creative problem-solving within tight timeframes
  • Comprehend complex documents such as sale agreements, deeds, GPA, POA, and Katha documents to excel in this position
  • Facilitate customer registration and other legal documentation with attention to detail and a deep understanding of relevant regulations
  • Apply proficient MS Office skills, specifically in Excel, Word, and PowerPoint, for efficient task completion
  • Work with AI-powered tools to enhance customer experience and encourage applicants who are eager to learn
  • Follow up on outstanding payments using excellent communication skills and financial acumen
  • Interact with financial institutions for documentation purposes requiring high professionalism and attention to detail
  • Collaborate with Accounts, Legal, and Liaisoning departments to ensure smooth operations
  • Process customer accounts and file documents accurately and efficiently for maintaining high customer satisfaction
  • Work on Targeted Action Times (TAT) and adapt to changing priorities and tasks assigned by senior authorities
Required Skills and Qualifications:
  • Strong organizational and time management skills
  • Effective communication and interpersonal skills
  • Proficient MS Office skills, specifically in Excel, Word, and PowerPoint
  • Ability to work with AI-powered tools
  • Financial acumen and attention to detail
  • High level of professionalism and adaptability
Benefits:

This role offers an opportunity to work in a dynamic environment with the potential for growth and development. We encourage applicants who are eager to learn and take on new challenges.

Others:

We value teamwork, innovation, and continuous improvement. If you are motivated and enthusiastic about delivering exceptional results, we would love to hear from you.

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