Senior Operations Leader

3 days ago

Palakkad, Kerala, India beBeeOperations Full time ₹ 1,80,00,000 - ₹ 2,40,00,000
Job Title: General Manager Operations

This is an exciting opportunity to join our team as a General Manager Operations. In this role, you will be responsible for leading a team of operations leads and ensuring customer delight.

As a General Manager Operations, you will coordinate with design and production teams to keep them aligned with committed timelines for your cohort/city. You will also manage internal stakeholders such as finance, vendor teams, installer teams, etc., to ensure they receive the required support to meet customer promised timelines and quality standards.

The ideal candidate will have experience in people management, with a strong attention to detail and excellent written and oral communication skills. They will also possess a structured thought process and strong analytical ability.

Key Responsibilities:
  • Own the customer experience completely post booking of project till the time of handover.
  • Act as a highest point of escalation for your region and ensure any of the issues highlighted by the customers are resolved within the committed ETAs and the projects are completed on a good note.
  • Continuously coordinate with cross-functional teams such as installer teams, vendor teams, category teams, product teams, etc., to enable faster issues resolution for your team members to solve problems on ground.
  • Be a people manager to empower the existing team and also hire the best of the talents in the country to strengthen the team of your region.
  • Ensure everyone in the team is adhering to defined process SOPs and standards to provide a standardized customer experience.
  • Responsible for Customer Move In Timeline Adherence, Customer Overall CSAT Score, Quicker resolution of customer escalations.
Requirements:
  • NIT/BITS/IIT/MBA from IIM/Tier 1 B-schools shall be preferred.
  • 7 to 12 years of overall work experience in startups or operations in similar industries.
  • People management skills (direct team reporting in past roles is a must).
  • Strong attention to detail and excellent written and oral communication skills required.
  • Structured thought process and strong analytical ability.
  • Ability to thrive in a fast-paced startup environment.
  • Manage strategic alliances/business partnerships through builders, architects, and interior consultants in order to achieve maximum project reach.

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