Senior Customer Experience Strategy Specialist

5 days ago


Hyderabad, Telangana, India WELLS FARGO BANK Full time
About This Role:

Wells Fargo is seeking a skilled professional to lead customer experience strategy initiatives.

The CX group works across Consumer & Small Business Banking, Consumer Lending, and Wealth and Investment Management lines of business to develop coordinated strategies for growth in each of Wells Fargo's customer segments.

Key Responsibilities:
  • Lead moderately complex initiatives and deliverables within Design Research & Strategy.
  • Review and analyze moderately complex Design Research & Strategy business, operational, or technical challenges.
  • Independently resolve moderately complex issues and lead teams to meet project and process deliverables.
Requirements:
  • 4+ years of Website or Application Design experience.
  • Support Platform, CX Strategy & Operational Leads and Configuration Leads for successful survey implementations.
  • Participate in requirement analysis and contribute to the creation of user stories and acceptance criteria.
  • Responsible for creating QA & UAT test plans/scripts, QA test completion, coordination of UAT testing, defect entry and tracking in JIRA.
  • Work closely and independently with partners and senior management stakeholders regarding testing, user access and process documentation.


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