Senior Customer Retention Specialist
2 weeks ago
Customer Retention and Advocacy Role
Aasaan Jobs is seeking a skilled Senior Customer Retention Specialist to drive customer retention and advocacy strategies across the India region. As a key member of our Marketing team, you will be responsible for increasing Customer Lifetime Value (CLV) by improving retention, loyalty, and advocacy.
Key Responsibilities:
- Develop and execute customer segmentation strategies to inform the development of the customer life cycle.
- Run end-to-end campaigns and growth initiatives, prioritizing projects, designing experiments, and analyzing results.
- Design communication strategies for each customer segment and experiment with different communication channels to deliver better results.
- Drive and optimize key traffic and revenue metrics to bring incremental revenue lift through engagement and retention.
- Build a deep understanding of our users and identify opportunities for growth and optimization at every stage of the customer lifecycle.
About the Role:
This is a unique opportunity to make a meaningful impact on customer retention and advocacy. If you are passionate about data-driven campaigns and making a difference, we encourage you to apply.
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