Customer Success Renewals Specialist

7 days ago

Hyderabad, Telangana, India insightsoftware Full time
Job Title: Customer Success Renewals Specialist

We are seeking a highly skilled Customer Success Renewals Specialist to join our team at insightsoftware. As a key member of our customer success team, you will be responsible for ensuring the renewal of our customers' maintenance contracts.

Key Responsibilities:

  • Work within our internal CRM system to handle customer success cases in a timely and professional manner.
  • Collaborate with sales, product, accounting, and other internal teams to find answers as needed to solve customer issues.
  • Escalate customer concerns or issues that may prevent a customer from renewing their maintenance contract.
  • Ensure customer retention by closing the Risk in company Favor.
  • Work collaboratively with internal stakeholders in addressing At Risk cases.

Requirements:

  • 2-4 years' experience, or the equivalent training/degree, working in customer success, customer support – ideally at a software company.
  • Excellent analytical, critical thinking, problem-solving, interpersonal, and relationship-building skills.
  • High level of attention to detail.

Competencies:

  • Drive & Discipline – ability to focus and work hard to achieve the right results.
  • Integrity – high ethical standards and doing the right thing even when others aren't looking.
  • Mental agility – a keen intellect and comfort with complexity; enjoy tackling new challenges and solving problems.
  • Detail-orientation – be thorough and consistently deliver high quality work.
  • Excellent Written and Verbal communicational Skills.

Preferred qualifications:

  • Salesforce: The Customer Company experience.
  • Experience working for a software company in the Retention, Renewals or customer success department.

About Us:

At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law.

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