Customer Success Director

1 month ago


Hyderabad, Telangana, India Froogal Full time

About the Role:

Froogal is a rapidly growing SaaS company that specializes in loyalty, customer engagement, and CRM solutions. We are seeking a highly skilled Customer Success Lead to join our team and drive customer satisfaction, retention, and growth.

Key Responsibilities:

  • Develop and implement scalable customer success strategies to drive retention, expansion, and renewals.
  • Lead client onboarding and implementation processes, ensuring seamless integration into the Froogal ecosystem.
  • Collaborate with cross-functional teams to drive product adoption and ensure clients fully realize the value of Froogal's platform.

Requirements:

  • 4+ years of experience in customer success, account management, or client services, preferably within a SaaS environment.
  • Proven experience leading and managing a Customer Success or Account Management team.
  • Demonstrated success in driving customer engagement, satisfaction, retention, and growth.

Preferred Qualifications:

  • Experience working with industries like restaurants, retail, wellness, or consumer brands.
  • Expertise in building scalable customer success processes and strategies.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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