Customer Success Renewal Specialist
7 days ago
As a Customer Success Renewal Specialist at insightsoftware, you will play a critical role in ensuring the continued success of our customers by proactively managing their software maintenance agreements and subscriptions.
Key Responsibilities:
- Collaborate with Renewals Managers to renew customer software maintenance agreements and subscriptions.
- Create renewal offers/quotes based on contract information, customer usage, and company direction.
- Deliver renewal offers/quotes on time to appropriate customer contacts.
- Manage renewal forecasting meetings and collaboration activities for designated account portfolio.
- Negotiate contract terms and pricing with guidance from relevant internal departments and management.
- Process renewal orders.
- Maintain and update account information in CRM.
- Update customer health information when applicable based on negotiation and discussions with the customer.
- Refer potential opportunities for expansion to our Sales team.
- Share customer feedback with appropriate internal departments.
Requirements:
- 3 to 5 years' experience in Renewals Management or Account Management in the software industry.
- Knowledge of CRM systems, preferably Salesforce.
- Knowledge and experience reviewing and comprehending contract terms, preferably in software.
- Ability to work in a fast-paced environment.
- Ability to work cross-functionally with other departments and team members.
- Comfortable in a highly autonomous role with strong organizational skills.
About Us:
At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law.
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