Customer Success Renewal Specialist

7 days ago


Hyderabad, Telangana, India insightsoftware Full time
Job Description

As a Customer Success Renewal Specialist at insightsoftware, you will play a critical role in ensuring the continued success of our customers by proactively managing their software maintenance agreements and subscriptions.

Key Responsibilities:

  • Collaborate with Renewals Managers to renew customer software maintenance agreements and subscriptions.
  • Create renewal offers/quotes based on contract information, customer usage, and company direction.
  • Deliver renewal offers/quotes on time to appropriate customer contacts.
  • Manage renewal forecasting meetings and collaboration activities for designated account portfolio.
  • Negotiate contract terms and pricing with guidance from relevant internal departments and management.
  • Process renewal orders.
  • Maintain and update account information in CRM.
  • Update customer health information when applicable based on negotiation and discussions with the customer.
  • Refer potential opportunities for expansion to our Sales team.
  • Share customer feedback with appropriate internal departments.

Requirements:

  • 3 to 5 years' experience in Renewals Management or Account Management in the software industry.
  • Knowledge of CRM systems, preferably Salesforce.
  • Knowledge and experience reviewing and comprehending contract terms, preferably in software.
  • Ability to work in a fast-paced environment.
  • Ability to work cross-functionally with other departments and team members.
  • Comfortable in a highly autonomous role with strong organizational skills.

About Us:

At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law.



  • Hyderabad, Telangana, India insightsoftware Full time

    Job Title: Customer Success Renewal SpecialistJob Summary:We are seeking a highly skilled Customer Success Renewal Specialist to join our team at insightsoftware. As a key member of our customer success team, you will be responsible for proactively working with our Renewals Managers to renew customer software maintenance agreements and subscriptions.Key...


  • Hyderabad, Telangana, India insightsoftware Full time

    Job Title: Customer Success Renewals SpecialistWe are seeking a highly skilled Customer Success Renewals Specialist to join our team at insightsoftware. As a key member of our customer success team, you will be responsible for ensuring the renewal of our customers' maintenance contracts.Key Responsibilities:Work within our internal CRM system to handle...


  • Hyderabad, Telangana, India insightsoftware Full time

    Job DescriptionAs a Customer Success Renewal Specialist at insightsoftware, you will play a critical role in ensuring the continued success of our customers by proactively renewing their software maintenance agreements and subscriptions. Your primary responsibility will be to work closely with our Renewals Managers to create and deliver renewal offers/quotes...


  • Hyderabad, Telangana, India insightsoftware Full time

    Job DescriptionAs a Customer Success Renewal Specialist at insightsoftware, you will play a crucial role in ensuring the smooth renewal of customer software maintenance agreements and subscriptions. Your primary responsibility will be to work closely with our Renewals Managers to proactively renew customer agreements and subscriptions, creating renewal...


  • Hyderabad, Telangana, India insightsoftware Full time

    Job DescriptionJob DescriptionShift timings - 5.30 pm to 2.30 amWork mode - Work from office (Hyderabad location)ResponsibilitiesProactively work with our Renewals Managers to renew customer's software maintenance agreements and subscriptions.Create renewal offers/quotes based on contract information, customer usage, and company direction.Deliver renewal...


  • Hyderabad, Telangana, India insightsoftware Full time

    Job DescriptionAt insightsoftware, we are seeking a highly skilled Customer Success Specialist to join our team. As a key member of our customer success team, you will be responsible for proactively working with our Renewals Managers to renew customer software maintenance agreements and subscriptions.Key Responsibilities:Proactively work with Renewals...


  • Hyderabad, Telangana, India insightsoftware Full time

    Job DescriptionAt insightsoftware, we are seeking a highly skilled Customer Success Specialist to join our team. As a key member of our customer success team, you will be responsible for proactively working with our Renewals Managers to renew customer software maintenance agreements and subscriptions.Key Responsibilities:Proactively work with Renewals...


  • Hyderabad, Telangana, India Thomson Reuters Full time

    About the RoleThis role as an Associate Customer Success Executive is a key position in our team, responsible for ensuring the success of our customers. The ideal candidate will have a strong understanding of customer needs and be able to develop and execute strategies to drive customer satisfaction and retention.Key ResponsibilitiesClosing renewals and...


  • Hyderabad, Telangana, India NTT DATA Full time

    About the RoleWe are seeking a highly skilled Senior Renewals Specialist to join our team at NTT DATA. As a key member of our Client Success Management practice, you will be responsible for building and maintaining strong relationships with our clients, driving value and growth, and ensuring successful contract renewals.Key ResponsibilitiesDevelop and...


  • Hyderabad, Telangana, India NTT Full time

    Unlock Client Potential with NTTNTT is seeking a seasoned Client Success Specialist to drive value for our clients and increase their lifetime value. As a trusted advisor, you will build and maintain strong relationships with clients, ensuring their experience with NTT is positive and successful.Key Responsibilities:Develop and maintain client relationships...


  • Hyderabad, Telangana, India NTT DATA Full time

    About the RoleWe are seeking a highly skilled Client Success Specialist to join our team at NTT DATA. As a Client Success Specialist, you will be responsible for building and maintaining strong relationships with our clients, driving value and growth, and ensuring successful contract renewals.Key ResponsibilitiesDevelop and maintain relationships with client...


  • Hyderabad, Telangana, India NTT Full time

    Unlock Client Potential with NTTAs a Senior Renewals Specialist at NTT, you will play a critical role in driving client success and growth. This dynamic role requires a seasoned professional with expertise in client-facing sales, service, and consultancy disciplines.Key Responsibilities:Develop and maintain strong relationships with clients, identifying...


  • Hyderabad, Telangana, India Ideagen Full time

    About UsIdeagen is a global software company that provides innovative solutions to various industries, including healthcare, finance, and technology. Our software helps organizations to improve their operations, reduce costs, and enhance customer experience.We are committed to empowering our employees to maximize their potential and express their unique...


  • Hyderabad, Telangana, India EasyWebinar Full time

    About EasyWebinarEasyWebinar is a pioneering company that's revolutionizing the online events space. Founded in 2018, our mission is to empower businesses, coaches, and creators to host engaging and impactful webinars that drive growth and meaningful connections with their audiences.The RoleWe're seeking a seasoned Sr. Customer Success Manager to join our...


  • Hyderabad, Telangana, India EasyWebinar Full time

    About the RoleAs a Senior Customer Success Manager at EasyWebinar, you will play a pivotal role in ensuring our customers achieve their goals using our platform. With a strong background in customer success, account management, and team leadership, you will be responsible for managing customer relationships, reducing churn, improving Net Promoter Score...


  • Hyderabad, Telangana, India Thomson Reuters Full time

    About the RoleIn this role as a Customer Success Associate, you will be involved in:Closing renewals and simple upsell opportunities for assigned accounts and/or geographySupporting low-touch customers with end-to-end renewal motion (supported by digital tools, autorenewal, and self-serve options)Managing high-risk low-touch accounts to reduce the likelihood...


  • Hyderabad, Telangana, India Ideagen Full time

    About UsIdeagen is a global software company that provides innovative solutions to various industries, including aviation, healthcare, and finance. Our mission is to empower organizations to maximize their potential and achieve their goals.We are seeking a highly motivated and skilled Internal Renewals and Partner Specialist to join our finance team in...


  • Hyderabad, Telangana, India Ideagen Full time

    About UsIdeagen is a global software company that provides innovative solutions to various industries. Our software helps ensure the safety and quality of products, services, and processes.We are seeking a highly motivated and skilled Internal Renewals & Partner Specialist to join our finance team in India. The successful candidate will be responsible for...


  • Hyderabad, Telangana, India Froogal Full time

    About the Role:Froogal is a rapidly growing SaaS company that specializes in loyalty, customer engagement, and CRM solutions. We are seeking a highly skilled Customer Success Lead to join our team and drive customer satisfaction, retention, and growth.Key Responsibilities:Develop and implement scalable customer success strategies to drive retention,...


  • Hyderabad, Telangana, India Nexivo Consulting Full time

    About the Role:Nexivo Consulting is seeking a highly skilled Customer Success Lead to join our team. As a Customer Success Lead, you will be responsible for managing customer relationships, analysing data to improve customer satisfaction, and communicating effectively with clients.Key Responsibilities:Manage customer relationships and identify opportunities...