Technical Application Support Specialist
5 days ago
**Job Overview**
We are seeking a highly skilled Technical Application Support Specialist to join our team at Travelex.
The successful candidate will be responsible for providing exceptional technical support to our applications, ensuring seamless operation and high-quality service delivery.
The ideal candidate will have a strong understanding of application support principles, with experience in troubleshooting complex issues and developing effective solutions.
This is a fantastic opportunity for an experienced professional to take their career to the next level and make a meaningful contribution to our team.
**Estimated Salary:** $80,000 - $110,000 per annum
**Key Responsibilities:**
- Investigate and resolve complex technical issues within agreed timeframes;
- Maintain accurate records of incident resolution and knowledge base updates;
- Collaborate with cross-functional teams to identify and implement process improvements;
- Develop and maintain technical documentation and procedures;
- Provide expert technical guidance and training to junior team members;
- Analyze system performance and identify opportunities for optimization;
- Contribute to the development and implementation of new technologies and tools.
**Requirements:**
- Minimum 4-6 years of experience in production application support;
- Expert-level understanding of programming languages, databases, and data models;
- Strong analytical and problem-solving skills, with the ability to work under pressure;
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders;
- Working knowledge of software configuration management, schema management, and deployment strategies;
- Experience working in a 24x7 environment and willingness to work shifts as required.
**What We Offer:**
- A competitive salary range of $80,000 - $110,000 per annum;
- Ongoing training and professional development opportunities;
- A collaborative and supportive team environment;
- The chance to work on cutting-edge technologies and projects;
- A comprehensive benefits package, including medical, dental, and vision coverage;
- A generous paid time off policy and flexible work arrangements.
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