Supporting Learner Success

About the Job:As a key member of our support team, you will play a vital role in ensuring our learners have an exceptional experience. From onboarding to engagement, you'll be the bridge between learners, internal teams, and partners – making every learning journey smooth and impactful.Main Responsibilities:Oversee end-to-end program execution –...

Job OpportunityWe are seeking a Customer Support Associate to join our team.The ideal candidate will play a key role in ensuring the smooth execution of our programs, working closely with internal teams, learners, and external partners.Responsibilities:Schedule and track program progress, identifying areas for improvement.Coordinate with faculty and external...

Customer Support ExpertWe are seeking a proactive and detail-oriented customer support expert to join our team at Upgrad.Key Responsibilities:Proactive Onboarding: Welcome new learners with a personalized call within 48 hours to guide them through account setup, platform access, and initial orientation.Red-Alert Engagement: Proactively contact at-risk...

Job Title:Business Analytics TrainerKey Responsibilities:Deliver Immersive Training Sessions: Teach core data analytics concepts including data wrangling, visualization, statistical analysis, Excel, SQL, and Python in live online sessions to learners.Guide Practical Assignments: Assist learners through capstone projects to strengthen problem-solving skills...

As a Career Navigator, you'll empower learners to achieve rewarding careers in finance through industry-recognized programs.Key ResponsibilitiesEngage with leads generated from campaigns and inquiries.Understand learner goals and recommend the right course fit.Pitch premium programs and certifications that enhance employability in finance.Build strong...

About this role:We are seeking a Program Delivery Specialist to support learners in the LATAM region.Key Responsibilities:Learner Support: Respond to inquiries across all communication channels, ensuring timely and accurate resolutions.Stakeholder Collaboration: Coordinate with internal teams to manage program timelines and address learner concerns...

About this roleWe are seeking a skilled Speech and Language Therapist to join our team. This is an exciting opportunity to work with learners with multiple disabilities and guide participants in their education.The ideal candidate will have a strong background in speech-language pathology, including experience working with children and adults with multiple...

About Our TeamWe're committed to making high-quality education accessible and affordable for individuals worldwide.Our goal is to deliver exceptional learning experiences that help people acquire new skills and transform their lives.We achieve this through collaborations with top-tier universities, offering short courses, degree programs, professional...

About Our Education PlatformWe are a startup founded by experienced entrepreneurs with successful past exits. Our vision is to democratize personalized and affordable learning for students worldwide, empowering the bottom 80% of learners to unlock their true potential.

Job Title: Senior Manager, Customer Support EngineeringAs a dynamic leader in the customer support engineering space, you will play a pivotal role in driving strategy and scaling high-performing support teams. You will lead global teams, ensuring world-class customer experience through technical depth, data-driven decisions, and operational excellence.We are...