Program Delivery Specialist

7 hours ago

Bharatpur, Rajasthan, India beBeeProgram Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

About Our Team

We're committed to making high-quality education accessible and affordable for individuals worldwide.

Our goal is to deliver exceptional learning experiences that help people acquire new skills and transform their lives.

We achieve this through collaborations with top-tier universities, offering short courses, degree programs, professional certificates, and senior executive programs.

Job Overview

We're seeking a Program Coordinator to support learners in the LATAM region and ensure smooth delivery of our programs.

The ideal candidate will have excellent written and verbal communication skills, flexibility to work night shifts, and a willingness to handle communication across various channels.

Key Responsibilities

  • Learner Support: Respond to inquiries across all communication channels (email, chat, WhatsApp, voice) and provide timely and accurate resolutions to enhance learner satisfaction.
  • Stakeholder Collaboration: Coordinate with internal teams (course designers, tech support, LMS, instructors) to manage program timelines and address learner concerns efficiently.
  • Process Improvement: Identify and implement improvements to enhance program delivery and learner experience.
  • Quality Control: Ensure all communications meet quality standards and brand guidelines.
  • Enrollment & Application Management: Process applications, ensure eligibility, and maintain timely, accurate admissions workflows.
  • Participant Support: Handle inquiries related to enrollment, payments, refunds, deferments, course access, and certificates across various channels.
  • Cross-Functional Coordination: Collaborate with Marketing, Finance, Sales, and Program Support teams to address participant issues effectively.
  • Performance Metrics: Meet key KPIs like QA, CSAT, and SLA while ensuring a high-quality participant experience.

Required Skills & Qualifications

  • Language Skills: Exceptional Spanish/Portuguese and English communication skills are mandatory.
  • Work Flexibility: Willingness to work night shifts and manage all communication channels.
  • Education: Bachelor's degree preferred.
  • Customer Support Experience: Prior experience in a customer service or learner support role.
  • Tech-Savvy: Familiarity with LMS, digital learning tools, or CRM platforms is a plus.
  • Adaptability: Ability to thrive in a fast-paced environment and adapt to evolving processes.
  • Organizational Skills: Strong multitasking ability and attention to detail.

Why Join Us

You'll make a meaningful impact by supporting learners globally while working in a collaborative, inclusive, and growth-oriented environment.

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