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Program Delivery Specialist
2 weeks ago
About this role:
We are seeking a Program Delivery Specialist to support learners in the LATAM region.
Key Responsibilities:
- Learner Support: Respond to inquiries across all communication channels, ensuring timely and accurate resolutions.
- Stakeholder Collaboration: Coordinate with internal teams to manage program timelines and address learner concerns efficiently.
- Process Improvement: Identify and implement improvements to enhance program delivery and learner experience.
- Quality Control: Ensure all communications meet quality standards and brand guidelines.
- Enrollment & Application Management: Process applications, ensure eligibility, and maintain timely, accurate admissions workflows.
Required Skills:
- Communication Skills: Exceptional written and verbal communication skills are mandatory.
- Work Flexibility: Willingness to work night shifts and manage multiple communication channels.
- Customer Support Experience: Prior experience in a customer service or learner support role is beneficial.
Benefits:
- Bachelor's degree preferred.
