
Critical Incident Management Specialist
18 hours ago
We are seeking an experienced professional to oversee and lead the management of high-severity incidents, ensuring swift resolution and minimal business impact.
Main Responsibilities:- Act as a Subject Matter Expert (SME) for Critical/Major Incident Management processes.
- Lead, coordinate, and manage the incident management team to ensure performance and alignment with business objectives.
- Collaborate with cross-functional teams (technical, business, and vendor) to resolve incidents swiftly and efficiently.
- Must-Have Skills: 3+ years of hands-on experience in Critical / Major Incident Management.
- Proven ability to lead incident bridges, engage stakeholders, and drive resolution during high-pressure situations.
- Deep understanding of ITIL frameworks, particularly in incident, problem, and change management.
To excel in this role, candidates must possess strong leadership, communication, and problem-solving skills. The ideal candidate will have at least 3 years of experience in Critical Incident Management.
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Incident Management Specialist
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