Critical Incident Management Specialist

18 hours ago


Bengaluru, Karnataka, India beBeeIncidentManagement Full time ₹ 19,89,600 - ₹ 24,52,000
Key Challenges of a Critical Incident Manager:

We are seeking an experienced professional to oversee and lead the management of high-severity incidents, ensuring swift resolution and minimal business impact.

Main Responsibilities:
  • Act as a Subject Matter Expert (SME) for Critical/Major Incident Management processes.
  • Lead, coordinate, and manage the incident management team to ensure performance and alignment with business objectives.
  • Collaborate with cross-functional teams (technical, business, and vendor) to resolve incidents swiftly and efficiently.
Requirements:
  • Must-Have Skills: 3+ years of hands-on experience in Critical / Major Incident Management.
  • Proven ability to lead incident bridges, engage stakeholders, and drive resolution during high-pressure situations.
  • Deep understanding of ITIL frameworks, particularly in incident, problem, and change management.

To excel in this role, candidates must possess strong leadership, communication, and problem-solving skills. The ideal candidate will have at least 3 years of experience in Critical Incident Management.



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