
Critical Incident Responder
2 days ago
We're looking for a seasoned expert to join our team and lead the way in incident response. As an Incident Commander, you'll be responsible for proactively preventing incidents & escalations.
Your Responsibilities
- Coordinate and lead response initiatives for high-priority incidents that impact our customers.
- Demonstrate strong leadership, seamless coordination with global teams, and technical prowess, promoting quick decision-making and enabling communication across diverse teams.
- Leverage your robust technical foundation to assess, prioritize, and oversee incidents effectively.
- Collaborate closely with technical teams to resolve incidents efficiently.
- Engage and liaise with internal and external stakeholders proficiently.
- Manage incident progression from initial response to retrospective analysis.
- Delve into incident solutions, conceptualize theories, and pinpoint underlying causes.
- Design and operate key parts of the E2E incident management lifecycle.
What You Need
- Bachelor's degree in Engineering or a related field or equivalent military experience.
- 7-10 years of customer-facing experience in support, success, product, or service delivery roles.
- 5+ years of experience handling significant incidents and escalations in a 24/7 environment.
- Comprehensive knowledge of LAN/WAN technologies, routing, switching, security for branch and data center architectures.
- Expertise in Remote Access VPN solutions, including IPSEC, PKI & SSL.
- Familiarity with Palo Alto Networks products highly advantageous.
- Proficiency in Public Cloud, Microservices, Infrastructure as Code, and metrics and monitoring systems.
- Demonstrable experience with Windows OS, Linux OS, and mac OS-based applications (Installation, Troubleshooting, Debugging).
- Adeptness in providing architectural insights emphasizing fault tolerance and stability.
Requirements
- BE/B.tech degree in Engineering or a related technical domain or equivalent military experience is desirable.
- Possess 7-10 years in customer-facing functions in support, success, product, or service delivery roles.
- Possess a minimum of 5 years' experience in handling significant incidents and escalations in a 24/7/365 environment.
- Comprehensive knowledge of LAN/WAN technologies, encompassing general routing/switching/security for both branch and data center architectures.
- Expertise in Remote Access VPN solutions, including IPSEC, PKI & SSL.
- Familiarity with Palo Alto Networks products is highly advantageous.
- Proficiency in Public Cloud, Microservices, Infrastructure as Code, and expansive metrics and monitoring systems.
- Demonstrable experience with Windows OS, Linux OS, and mac OS-based applications (Installation, Troubleshooting, Debugging).
- Adeptness in providing architectural insights emphasizing fault tolerance and stability.
Skills
- LAN/WAN technologies.
- Routing/switching/security.
- Remote Access VPN solutions.
- Palo Alto Networks products.
- Public Cloud/Microservices/Infrastructure as Code.
- Windows/Linux/mac OS-based applications.
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