Business Platform Manager

2 days ago

Bellary, Karnataka, India beBeeTechnical Full time ₹ 12,00,000 - ₹ 20,00,000
Job Description

As a senior applications administrator, you will be responsible for managing and optimizing business platforms to drive technical execution, align platforms with business goals, and ensure secure access, accurate data, and optimized workflows.

The ideal candidate will have experience in SaaS systems administration or customer success operations, expertise in Salesforce Service Cloud and/or Planhat, and a proven record of engaging stakeholders, gathering requirements, and delivering scalable solutions.

You will own platform administration, translate business needs into platform roadmaps, automate and integrate systems, enable and train teams, and monitor and maintain system health to ensure reliability, performance, and compliance.

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  • Key Responsibilities:
  • Own platform administration to ensure secure access, accurate data, and optimized workflows;
  • Translate business needs into platform roadmaps that drive adoption, process efficiency, and measurable outcomes;
  • Automate and integrate systems to reduce manual work, improve accuracy, and streamline stakeholder workflows;
  • Enable and train teams so they confidently use tools to improve customer outcomes;
  • Monitor and maintain system health to ensure reliability, performance, and compliance;

Required Skills and Qualifications

  • 5–8 years of experience in SaaS systems administration or customer success operations;
  • Expertise in Salesforce Service Cloud and/or Planhat (or ability to quickly master Planhat);
  • Proven record of engaging stakeholders, gathering requirements, and delivering scalable solutions;
  • Experience building and executing roadmaps;
  • Strong automation, workflow, and data management skills;
  • Excellent problem-solving abilities and independent work style;
  • Strong English communication skills;

Benefits

We are looking for a motivated and experienced professional to join our team. If you have a strong background in SaaS systems administration or customer success operations and are passionate about driving technical execution, we encourage you to apply.

Others

Preferred Qualifications include Salesforce Admin or Service Cloud Consultant certification, experience integrating platforms with analytics/reporting tools, and background in Customer Success or Support operations.

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