
Technical Support Associate
1 day ago
We are currently hiring for a global enterprise technology company. This opportunity is ideal for skilled communicators fluent in multiple languages with a passion for technical support.
Job OverviewAs a Technical Support Associate, you'll be the first point of contact for users across global regions. You'll handle technical support related to mobile devices and services through calls, emails, and chats, while working closely with international teams to ensure efficient and timely issue resolution.
Key Responsibilities- Provide multilingual customer support via phone, chat, and email
- Troubleshoot mobile device and connectivity issues
- Log and manage service tickets accurately and efficiently
- Liaise with internal teams to resolve service-related issues
- Ensure adherence to SLAs and KPIs
- Act as a liaison between end-users and technical teams for complex queries
- 2–6 years of experience in international voice process / technical support
- Excellent communication skills in multiple languages
- Ability to work in a 24/7 rotational shift environment
- Strong troubleshooting and problem-solving skills
- Experience with mobile technologies and ticketing tools is a plus
- Self-starter with a collaborative mindset and attention to detail
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