Technical Support Specialist

4 hours ago

Bareilly, Uttar Pradesh, India beBeeServiceNow Full time ₹ 12,00,000 - ₹ 15,00,000

Job Title: Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our team. As a key member of our support group, you will play a critical role in ensuring the highest level of customer satisfaction by delivering timely and effective technical assistance.

About the Role:

This is an exciting opportunity for a detail-oriented individual with excellent communication skills to provide top-notch support to our customers. You will be responsible for troubleshooting and resolving technical issues related to our software platform, working closely with cross-functional teams to resolve complex problems and improve overall product usability.

Key Responsibilities:

  • Provide timely and effective technical assistance to customers via phone, email, and chat
  • Troubleshoot and resolve technical issues related to our software platform
  • Collaborate with internal stakeholders to identify and implement process improvements
  • Develop and maintain knowledge base articles and other documentation to support customer self-service

Requirements:

  • Bachelor's degree in Computer Science or related field
  • 2+ years of experience in technical support or related field
  • Strong understanding of software development principles and methodologies
  • Excellent communication and problem-solving skills

Benefits:

  • Ongoing training and professional development opportunities
  • A collaborative and dynamic work environment
  • A competitive salary and benefits package

What We Offer:

We are committed to providing a supportive and inclusive work environment that fosters growth and development. Our team is passionate about delivering exceptional customer experiences, and we are seeking like-minded individuals who share our vision.

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