IT Service Desk Specialist

2 weeks ago

Hyderabad Secunderabad Telangana, India beBeeSupport Full time ₹ 1,04,000 - ₹ 1,30,878
Service Desk Professional

We are seeking a highly skilled and motivated Service Desk Professional to join our team. The ideal candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.

  • Job Description:
  • In this role, you will be the first point of contact for users reporting IT issues or requesting services. You will log, categorize, and prioritize incidents and service requests in our ITSM tools. Your primary objective will be to troubleshoot and resolve technical issues related to hardware, software, networks, and user accounts.
  • You will escalate complex or unresolved issues to appropriate support tiers following defined escalation paths. Additionally, you will provide remote support using remote access tools and follow documented procedures and knowledge base articles.
  • Required Skills and Qualifications:
  • 1-3 years of experience in an IT support/help desk environment.
  • Exposure to a ticketing system (e.g., ServiceNow, Remedy).
  • Experience supporting end-users remotely in a fast-paced environment.
  • Benefits:
  • This role offers the opportunity to work in a dynamic environment with a team of experienced professionals. You will have the chance to develop your skills and knowledge, as well as contribute to the success of our organization.

Key Responsibilities:

  1. Provide exceptional customer service and maintain a high level of user satisfaction.
  2. Assist in identifying recurring issues and contribute to knowledge base updates.
  3. Participate in shift-based rotations to ensure 24x7 coverage where required.

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or related field.
  • Equivalent work experience may be considered in lieu of formal education.
  • Skills:
  • Basic to intermediate knowledge of Windows/Mac OS, MS Office Suite, email clients, printers, and networking fundamentals.
  • Excellent troubleshooting and problem-solving abilities.
  • Strong verbal and written communication skills.
  • Ability to multitask and handle a high volume of support requests.

Keyword: Support

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